At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

So, what are you waiting for? Join a Community that cares about you!  
 

More about your role

As a vital member of our team, you will play a pivotal role in ensuring the seamless operation and enhancement of our Field Services Management System (FSMS). Your responsibilities will encompass configuring, administering, and continually improving the FSMS to align with the requirements of our field services team and the entire organization. This position necessitates a deep understanding of service management, technical proficiency, and exceptional problem-solving abilities. You will have the exciting opportunity to contribute to the success of our field services operations by optimising the technology that supports them.

Key Responsibilities:

• Configure and maintain the FSMS to meet evolving needs, focusing on field utilisation and cost-effectiveness.
• Customise modules, workflows, and forms to enhance user experience and efficiency.
• Continuously assess the FSMS to identify performance enhancements and implement improvements.
• Collaborate with teams to implement changes that boost productivity and cost-effectiveness.
• Integrate the FSMS with other systems to streamline data flow and troubleshoot integration issues.
• Provide end-user training and support to ensure effective system utilization.
• Maintain comprehensive documentation and generate reports on system performance.
• Drive consistency across teams and promote a customer-centred approach.
• Embed our "People First" promise and uphold business values.

For a full list of duties, please download the attached job profile.

More about you

We're seeking a candidate with a proven track record in working with dynamic scheduling systems, adept at boosting productivity for frontline resources and engineers. Your experience should include configuring new systems, with a focus on optimising technology to meet operational needs. Ideally, you'll have familiarity with Salesforce Click and other relevant technologies.

As a technical expert, you'll excel in configuring and fine-tuning systems to enhance efficiency. However, you'll also play a crucial role in liaising with stakeholders and the broader technical team. Your ability to translate complex technical information into easily understandable language will be essential in rallying support for our organisational vision.

In summary, we're looking for someone who is not only technically competent but also possesses strong interpersonal skills, capable of effectively communicating with various stakeholders. If you're passionate about driving technological advancements while ensuring alignment with business goals, we encourage you to apply and become an integral part of our team.

The Benefits. 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.  We know that there is always more we can do to make you smile, that is why we offer a comprehensive benefits package with each role, yours will include:  

• Competitive salary, with a salary review yearly   
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave  
• 2% Colleague Bonus
• Company Car/Allowance 
• Training and development  

If you're ready to make a meaningful impact and champion our "People First" promise, apply now and join us in creating exceptional experiences for our customers! 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.