At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role 

We are looking to recruit for 4 X Works Supports to join our team based in our Preston Offices on a mix of permanent and fixed term contracts.  You will manage and respond to a high volume of enquiries from both internal and external customers, aiming to resolve issues at the first point of contact while delivering excellent service. This can be a challenging role that requires strong organisation and communication skills. You'll support work planners by supervising responsive repairs and compliance, arranging appointments promptly. Communicating clearly via phone, email, and systems, you'll keep databases up to date to ensure smooth service delivery. You'll maintain a customer-focused approach, uphold our business values, and handle all emails and paperwork within agreed timeframes. Additionally, you'll assist with financial tasks such as raising requisitions and processing invoices, support complaint and insurance processes within deadlines, help with quality control checks, and carry out any related tasks within your role's scope.

This role involves a mix of office attendance and remote working, providing the benefits of both environments.

If you are selected for interview you will be asked to attend an Assessment Day on the 6th May at our offices in Preston.  You will be given a time slot closer to the day to attend both the Assessment Day and your Interview (both will take place on the 6th May) - attendance will be mandatory if you wish to progress your application. 

Essential Criteria

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Preferred Criteria

• Telephony or contact centre experience
• Experience in property maintenance, repairs, or social housing environments

More about you 

You'll be customer-focused with excellent communication skills, able to provide a positive experience while handling situations empathetically and confidently. You'll manage your time effectively, prioritising tasks under pressure to meet tight deadlines with strong planning skills. Experience updating in-house or bespoke databases, ideally in a property maintenance environment, is beneficial. You'll be comfortable working with multiple systems simultaneously and have a good understanding of Microsoft applications, including database management. Attention to detail and an appreciation for compliance are important. IT skills are preferred.

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities