At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

More about your role   

You will coordinate and plan work for the internal workforce, including planned tasks, investments, compliance events, and responsive repairs such as gas and empty homes. This can be a challenging role that requires strong organisation and communication skills. You'll help improve customer service by ensuring appointments are met and customers are kept informed at every stage. It's important to keep all systems accurate and up to date with real-time information. You may provide training and support where needed, and you'll deliver timely forecasts to the Field Opera Managers when repair volumes exceed available resources, taking prompt action as necessary. Managing repair requests within agreed timescales and handling data in line with GDPR are key parts of your role. Building effective working relationships with colleagues and customers, including operatives and supervisors, is essential. 

This role involves a mix of office attendance and remote working, providing the benefits of both environments. 

Essential Criteria  

• Previous experience in a customer service or customer facing role. 

• Prior experience using a scheduling database.  

• Experience with managing multiple activities across both occupied and empty domestic properties, ensuring timely completion and adherence to schedules. 

Preferred Criteria  

• Experience in property maintenance, repairs, or social housing environments 

More about you   

You'll have excellent communication skills and be confident using our work scheduling database to optimise the agile operative workforce and manage subcontractor relationships. Strong IT skills and the ability to build positive relationships are essential. You'll have experience planning and organising multiple activities at both occupied and empty domestic properties. A high level of customer focus is important, ensuring you consistently meet and exceed diverse customer needs while embracing inclusion and aligning with our People Promises. Awareness of work activities and timescales to allocate resources effectively is preferred. 

Benefits   

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.  

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:  

• Competitive salary, with a salary review yearly  

• Pension with matched contributions up to 7%  

• Excellent holiday package – 36 days annual leave (including bank holidays) with the option to buy or sell leave  

• Cashback plan for healthcare costs – up to £500 saving per year  

• A bonus scheme for all colleagues at 2%  

• Training and development  

• Extra perks including huge discounts and offers from shops, cinemas and much more  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities