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More about the role

We are looking for an Operations Manager to come and join our team with the goal of achieving excellence, you will monitor the operational performance of the portfolio you support.  You will work closely with your supportive line manager to deliver the client(s) strategy, working to achievable and realistic targets and KPIs as well as performing your line manager duties.

A key part of your role is ensuring that you deliver a first class customer service experience to our client groups. To achieve this, you should be confident  in your communication style and your ability to effectively take ownership of your ‘to-do' list.  Furthermore, at Touchstone we are advocates of ‘continual improvement' and would welcome the opportunity for someone to come in and look to improve our processes and services, streamlining and improving efficiencies where possible.

We have a great opportunity for an internal colleague who is looking to progress their career and see if they are ready for the next step.

The role is fixed term until March 2025 

For more information please download our job profile available on our website.

More about you

Essentially this role supports a large portfolio of properties, so it is essential to have experience within the property industry, along with great customer service skills which will allow you to problem solve.  The ideal applicant  will have considerable experience working within a ‘KPI and target driven environment, with success measured through Operational excellence.  Due to client-focussed nature of the role you will work closely with the wider Touchstone team and have the ability to build strong relationships through your excellent communications skills.

This role supports a busy and fast-moving business, therefore you will need to work well within this type of environment whilst managing and motivating your team. The ideal person will demonstrate a supportive and innovative approach along with engendering a positive team spirit whilst working under your own initiative.

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.  

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:  

• Competitive salary, with a salary review yearly 
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls