Lifeline & Telecare Installer

At Places for People, you're more than just a colleague. We're a social enterprise driven by a simple belief: everyone deserves a place to call home and the support to live independently. We're looking for a compassionate and customer-focused Lifeline & Telecare Installer to join our Homes Plus team and make a real difference in people's lives every day.

The Role

As a Lifeline & Telecare Installer, you'll be the first face many of our customers see when accessing our service. You'll visit customers in their homes, installing and programming telecare equipment that helps people remain safe, independent, and connected within their communities.

Acting as an ambassador for the service, you'll take the time to understand each customer's needs, demonstrate how equipment works, and provide reassurance to customers and their families. You'll also carry out maintenance visits, fault finding, equipment collections, and reassessments to ensure our customers continue receiving the right support.

What You'll Be Doing

• Installing, programming, and testing Lifeline and Telecare equipment in customers' homes.
• Conducting risk assessments to ensure equipment is installed safely and effectively.
• Demonstrating equipment and services to customers, family members, and carers.
• Carrying out maintenance visits, battery replacements, equipment upgrades, and fault resolution.
• Completing customer reassessments to ensure services continue meeting individual needs.
• Maintaining accurate customer records and updating relevant databases and monitoring systems.
• Liaising with external agencies, including Social Services, NHS partners, and family members, to support customer wellbeing.
• Responding to customer enquiries and providing excellent service at every interaction.
• Managing vehicle stock levels and ensuring equipment is available for installations and repairs.
• Supporting safeguarding responsibilities and reporting concerns appropriately.

What We're Looking For

We're looking for someone who enjoys helping others and is comfortable working independently in customers' homes.

You'll ideally have:

• Experience working in a customer-facing role, ideally within housing, care, telecare, healthcare, or community services.
• Excellent communication and interpersonal skills.
• Confidence using technology and learning technical equipment systems.
• Strong organisational skills and attention to detail.
• The ability to assess situations, solve problems, and make sound decisions.
• A commitment to providing exceptional customer service.
• Knowledge of safeguarding, health and safety, and lone working principles.
• A full UK driving licence.

Why Places for People?

At Places for People, we're committed to creating thriving communities and giving our colleagues the opportunity to grow and develop. In return for your hard work, you'll benefit from:

• Excellent training and development opportunities.
• A supportive and collaborative team environment.
• A comprehensive benefits package.
• The opportunity to make a meaningful difference to people's lives every day.

Ready to Apply?

If you're passionate about helping people maintain their independence and want to be part of an organisation that puts people first, we'd love to hear from you.

Apply today and help us create places where people can thrive.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities