At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

As Head of Surveying Services, you'll provide strategic and operational leadership across a national multi-functional service, bringing together regional surveying teams, a central operations support function and the Fire Risk Assessment service. You'll be responsible for ensuring high-quality, efficient and customer-focused service delivery that aligns with regulatory requirements, organisational priorities and customer needs.

You'll drive productivity, service improvement and transformation across the function, using data, digital tools and AI-enabled solutions to improve operational performance, workforce planning, scheduling and quality assurance. You'll lead on performance, budget management and service optimisation, ensuring programmes are delivered safely, efficiently and to agreed quality standards. Working closely with senior stakeholders, you'll provide strategic insight, identify opportunities for continuous improvement and lead a high-performing leadership team focused on delivering value for money and excellent customer outcomes.

Essential Criteria

• Significant senior leadership experience managing large-scale, geographically dispersed operational teams within housing, property, asset, compliance or a related environment.
• Proven track record of delivering complex operational services against challenging performance, quality and budget targets whilst improving productivity and customer outcomes.
• Experience leading service transformation programmes, including redesigning operating models, improving workflows and embedding continuous improvement methodologies.
• Demonstrable experience managing in-house, outsourced and hybrid service delivery models, including contractor performance and commercial management.
• Relevant degree-level qualification and professional membership such as RICS or CIOB, or equivalent professional experience.

More about you

You'll be an experienced senior operational leader with a strong background in managing complex, customer-facing services. You will have a proven ability to lead multi-functional teams, drive performance and implement operational improvements that enhance efficiency, consistency and value for money. You're comfortable using data and insights to inform decisions and have experience introducing digital or AI-enabled solutions to improve service delivery.

You'll bring strong commercial awareness, with experience managing contractors and mixed delivery models to achieve high standards of service and compliance. You'll be confident leading organisational change, developing high-performing leadership teams and building collaborative relationships across a wide range of stakeholders. Knowledge of social housing surveying and property services environments, including compliance, disrepair, damp and mould or fire risk assessment services, would be advantageous. You'll also hold, or be willing to work towards, a Level 5 Housing Management qualification or equivalent in line with regulatory requirements.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary with regular annual review
  • Pension with matched contributions up to 7%
  • Bonus scheme for colleagues at 10%
• Car allowance
  • 37 days holiday (including bank holiday) with option to buy or sell days
  • Healthcare cashback plan for everyday medical costs - up to £500 savings per year
  • Access to wellbeing support such as counselling and flu jabs
  • Private GP and health support services available
  
  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities