At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.   

So, what are you waiting for? Join a community that cares about you! 

More about your role

As our Head of Field Operations, you lead teams delivering field services in an area that has been through a period of change and now needs stability, improvement, and clear direction. You take ownership for fixing what is not working, improving ways of working, and ensuring customers receive a reliable, safe, and positive service. This is a fast paced role where priorities shift quickly, requiring confident decision making and the ability to maintain momentum.

You are accountable for compliance across field operations, ensuring homes are well maintained, work is completed on time, and all health, safety, housing, and regulatory requirements are met. You work closely with managers to ensure staff are managed through clear and consistent HR processes, including performance management, absence, conduct, and capability, in line with policy.

You manage budgets, people, and contractors effectively, support managers through change, and use performance and compliance data to identify issues, drive improvement, and provide clear, practical advice to senior leaders. You are confident challenging constructively when needed, using evidence and experience to influence decisions while maintaining strong working relationships.

Essential Criteria

To be successful in this role, you will be able to demonstrate:

• Senior leadership experience leading large operational teams within housing, property, repairs, or field services, with accountability for performance, safety, compliance, and service delivery.
• Clear knowledge and practical experience of housing legislation, health and safety, and regulatory compliance, with direct responsibility for ensuring services meet statutory and organisational requirements.
• Proven experience leading teams through change, including stabilising services, addressing underperformance, and improving operational and compliance related processes.
• Strong financial management experience, including setting and managing budgets, controlling costs, and producing performance or financial reports.
• Experience working within HR frameworks, supporting managers to manage people issues through defined HR processes and policies, including performance management, attendance, conduct, and workforce planning.

Desirable Criteria

• A professional qualification in housing, construction, or building services.
• Experience working with digital workforce or scheduling systems.
• Understanding of sustainability or low carbon technologies within housing maintenance or repairs services.

More about you

You bring senior leadership experience from large operational teams within housing or property services and are confident balancing service delivery, compliance, and people management. You are comfortable working with HR colleagues and policies to ensure teams are managed fairly, consistently, and effectively. You can handle complex operational challenges, think strategically, and make sound decisions using data, judgement, and problem solving skills. You communicate confidently, influence effectively, and build strong relationships with stakeholders at all levels, supported by strong commercial awareness.

 Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• Competitive salary, with a salary review yearly  
• Pension with matched contributions up to 7% 
• Excellent holiday package – 36 days annual leave with the option to buy or sell leave 
• Cashback plan for healthcare costs – up to £500 saving per year 
• A bonus scheme for all colleagues at 10% 
• Car Allowance
• Training and development 
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities