At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.   

So, what are you waiting for? Join a community that cares about you! 

More about your role 

As Asset Engagement Lead, you will support the delivery of planned investment works within our communities. You will coordinate the delivery of internal and external stakeholder engagement on site to ensure that projects run smoothly. This role will support the Customer Engagement Manager ensuring that residents are prepared for investment works through engagement sessions, pre -works property visits and liaising with social workers and other third parties where required. As a key member of the team, you will play a lead role in the transformation of your service, supporting system and data transformation to improve the value for money of our current planned investment programme.

You will visit sites and validate both customer and asset data for customers involved in the planned works programme. Work closely with the Home Ownership team to identify and provide support to these customers.

Develop and maintain a library of key template documents for consistent use across Assets & Investments Plan and deliver engagement days to inform residents about upcoming investment works . Arrange and deliver involved customer consultation and service development Contribute to the budgeting and financial planning process, ensuring the optimisation of work packages Support customers during the planned investment works, work closely with contractors and other external stakeholders to ensure a smooth delivery onsite.

Work collaboratively with internal and external stakeholders to reduce no access. When needed arrange and administer Section 20 consultation processes for qualifying procurement processes/works for leasehold owners in the Group's stock

This role is subject to a satisfactory Basic DBS check. Driving license is preferred

We are looking for applicants who can cover our South West Region

For a full list of duties please download the attached Job Profile

More About you 

We are looking for a well organised, customer focused professional with an excellent track record of significantly increasing the customers journey and experience in Places for People with our investment works programmes.

With outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.

A highly efficient individual with extensive experience to be able to adapt well to new environments and learn new processes quickly.

Strong ability to multi-task and prioritise workload if you're seeking a new challenge this could be the role for you.

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• Competitive salary, with a salary review yearly  
• Pension with matched contributions up to 7% 
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave 
• Cashback plan for healthcare costs – up to £500 saving per year 
• A bonus scheme for all colleagues at 2% 
• Training and development 
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls