Void Coordinator
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Void Coordinator
- Location:Bath (BA2)
- Salary:£24075
- Employment Type:Permanent
- Hours per Week:37
- Grade:6
- Closing Date:13 September 2024
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- Touchstone
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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about the team
Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially.
Reporting to the Operations Manager, we are looking to recruit a Void Coordinator on a permanent basis, based on site in Bath 5 days a week.
More about your role
You will be responsible for managing a portfolio of void properties to exceed client expectations, service levels and KPIs.
Managing vacant units on the availability list and finding suitable tenants for as many of these properties as possible, you will be able to respond to queries in an effective and efficient manner. As well as managing portfolio property visits, you will book in with tenants and arrange 3rd party Inventory Clerks within a set time frame. Any issues will be raised with the maintenance team and reports forwarded on the relevant departments.
In addition, you will respond to void emails, picking up initial enquiries and passing these on to the wider team.
More about you
The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential.
Experience & Skills
- Experience in an administration/ customer service role
- Experience with MS packages such as Word, Teams, Outlook and Excel,
- Strong attention to detail,
- Excellent communication skills,
- Strong stakeholder engagement.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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