At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.   

More about the team 

Our UX team sits at the heart of IT, shaping the design and usability of digital products across Places for People. We combine user needs with business goals to create solutions that are functional, intuitive, and accessible. 

More about your role   

Reporting to the UX Manager, we are looking to recruit a UX Researcher on a permanent basis. 

In this role, you'll be responsible for researching and influencing all stages of design and development, working closely with stakeholders across the business to ensure that decisions are driven by evidence and insight. 

You will leverage your experience in creating and maintaining Personas, service blueprints, and customer journey maps that help teams build a deeper understanding of our users. You will apply both qualitative and quantitative research methods to surface insights, measure impact, and ensure our solutions are aligned to user needs as well as business goals.  
 
A key part of the role will be communicating findings in a clear and persuasive way, so that research directly shapes design direction. Ultimately, you will make sure the digital experiences we deliver are intuitive, accessible, and genuinely improve the lives of the people who use them. 

At Places for People, we are committed to a safe  working environment so a basic DBS check is mandatory. 

More about you   

You are a seasoned UX professional with a proven track record of delivering research at scale and shaping complex, strategic programmes. You bring expertise in conducting user research, building journey maps, and applying human-centred design principles to solve problems from multiple perspectives. Your work ensures that we are consistently building the right experiences for our customers and colleagues. 

With extensive experience in UX Research, Design, or a related discipline, you excel at planning, prioritising, conducting, analysing, and communicating research across varied and challenging contexts. You are confident in applying the right methodologies and translating insights into actionable recommendations that influence senior stakeholders and drive strategic decision-making. Your collaborative approach and clear communication make you an invaluable partner in shaping meaningful user experiences. 

• A track record of UX Research
• Knowledge of the agile software development life cycle
• An ability to build UX prototypes
• Experience of Quantitative and Qualitive research
• Knowledge of Service Blueprints and User Interviews.  

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. 

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more. 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities