At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Join a growing business at an exciting time

Touchstone Residential is a specialist provider of property management services, working with institutional landlords, investors, and developers to deliver high-quality homes across the UK.  We pride ourselves on our customer-first approach, combining operational excellence with a deep understanding of residential lettings..

We're now looking for a Team Leader to join our growing team and help shape the future of our lettings service.

About the Role

Reporting directly to the Portfolio Manager, you'll lead a team with a wide-ranging and hands on role.  From working with local agents to market and let properties, to supporting applicants through every step of the journey, from initial enquiry to move in, your team plays a vital role in delivering a seamless and professional lettings experience.

As Team Leader, you'll ensure that all processes are efficient, compliant, and aligned with budget targets and client expectations, while also driving best practice across the service.

Key Responsibilities

• Lead and support the lettings team, conducting appraisals and fostering professional development.
• Oversee the marketing and letting of properties, ensuring voids are managed efficiently and in line with legislation and best practice.
• Work collaboratively with senior managers to review and enhance operational procedures.
• Maintain high standards of customer service throughout the lettings journey.
• Manage administrative processes and contribute to financial planning, reporting, and performance monitoring.

About You

You'll be an experienced leader with a passion for housing and service excellence. You'll bring:

• Proven experience in team leadership and management.
• Ability to create and maintain strong relationships with suppliers, ensuring service quality, cost-effectiveness, and timely delivery of property-related services.
• Proven ability to work under pressure and within tight timescales.
• Strong financial and analytical skills.
• Excellent problem-solving and stakeholder engagement abilities.
• A commitment to continuous improvement and collaboration.

A basic DBS check is required for this role to ensure a safe working environment.

Why Join Us?

Touchstone Residential is a well-established and growing property management business, trusted by some of the UK's leading institutional landlords, developers, and investors. We manage thousands of homes across the country and continue to expand year after year.

Our clients are actively investing in residential property and growing their portfolios. and they rely on us to deliver exceptional service, compliance, and operational excellence. As their ambitions grow, so do ours, creating exciting opportunities for our teams to innovate, lead, and make a real impact.

Joining Touchstone means being part of a forward-thinking organisation that values collaboration, continuous improvement, and customer-first thinking. We offer a supportive environment where colleagues can thrive, develop their careers, and contribute to shaping the future of residential property management.

• Excellent holiday.
• Pension with matched contributions.
• Benefits scheme, including deals on food, clothing, travel, and holidays

We're committed to helping our people grow, with ongoing training and development opportunities, including the chance to gain industry-recognised qualifications that support your career progression.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities