Job Description


Sales and Customer Service Manager

  • Location:
    Graves Health and Sports Centre (S8)
  • Salary:
  • Employment Type:
  • Hours per Week:
  • Closing Date:
    28 October 2021
Reporting Group:
  • Leisure - Operations

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We are Places Leisure, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone. 

How do we do all this? By surrounding ourselves with active people, supportive people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m in social value and teach 80,000 children to swim each week.

More about your role

As Placemaker Manager you will develop a high performing team through ongoing training, coaching and will ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs.

You will be responsible for the management of the placemaking team on items such as Rota Management, Training & Development and HR Matters and will need to feed back any areas of concern to your management team.  You will also work closely with your manager to develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, session catering and retail.

For more information please download our job profile available on our website

More about you

You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.

Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

Close map
Graves Health and Sports Centre (S8)
Bochum Parkway, Sheffield, South Yorkshire, England, S8 8JR
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