PFP Property Services
We are Places Management, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.
How do we do all this? By surrounding ourselves with welcoming people, customer focused people and approachable people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m social value and teach 80,000 children to swim each week.
More about your role
Working as part of our Central Services Team within our Property Maintenance Division (PMD), you will ensure that our systems are updated correctly in a timely manner, update all filing systems and spreadsheets, you will be working closely within our property maintenance division. This particular role, although Administration will have a focus on both inbound and outbound calls to our customers dealing with any scheduling issues/complains that may arise.
The Repairs Admin team working within the Property Maintenance division and are responsible for scanning and filing data sensitive documents including EICR and CP12 records, the sending and receiving of emails and also working on the phone speaking with our customers and internal operatives.
In this role you will work effectively with all key business areas including PMD, the customer service centre, contractors, managers, operatives and internal/external clients and customers, taking enquiries both over the phone and via email.
Please note that as we ease out of lockdown we are trialling a 'hybrid' approach to working; whereby you will be given some opportunity to work from home.
For further information please download the attached job description.
More about you
Here at Places for People we are looking for someone who is as spirited as we are about delivering great customer service. To be considered for the role you will have previous experience working in a volume administration role with a commitment to delivery first class customer experience. To be successful in this role candidates must be able to demonstrate experience of working within a busy office environment, you will have previous experience of administration.
We would deem it highly advantageous if this was within a property maintenance administration team. Experience of booking, scheduling and confirming appointments is desirable. Although this is an administration role you will be working on the phones for a large portion of the day, taking calls from external and internal customers so experience working of call handling would be highly advantageous.
Exceptional organisational skills with the ability to effectively organise your own workload whilst maintaining a high attention to detail and accuracy will enable you to succeed in this role
You will have an excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word and Outlook. The ability to interrogate and present data in different formats is essential. A positive ‘can do' attitude with the ability to demonstrate a ‘solution-focused' working style in practice at all times.
Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.
Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.