Do you want to become an expert in the property sector? Are you highly organised with excellent customer service skills looking for a new role?
Touchstone are a growing business with big plans for the future, and we want like-minded, spirited individuals to help us achieve our goals. Our Property Administrators are the first point of contact for our customers, if you have a customer service focus with excellent administration skills this is the role for you. This could be your first step to a career in property with Touchstone, as we encourage our Property Administrators to increase their professional knowledge and look to promote internally.
What your role will be
You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our Property Administrators you will manage residential properties (including some commercial) and your day-to-day activities will include letting homes to customers, collecting rent and managing the repair process. You will provide a first class customer service experience whilst also ensuring that SLAs are met, whilst complying with client, company and statutory regulations.
You will be working Monday to Thursday 9am – 5.30pm and 9am – 5pm on a Friday.
Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage multiple priorities and enjoy variety in your work. Much of your role is dependent on developing positive working relationships, communicating with tenants and landlords, so we require someone who has excellent written and verbal communication skills. Experience working within an office based customer service role would be beneficial, but more importantly we want you to be able to think on your feet and be solution focused. You should be motivated to seek new knowledge and share in our ethos of continuous improvement in return we will provide full training, to give you the skills you need to be an expert too.
What we offer you
We think that working at Touchstone is fantastic and we plan on keeping it way! We want our staff to work with us to make sure our business is the best. If you have a foundation in customer service we are the ideal organisation for you to start your career in Property Management. With the opportunity to learn skills in-house with support from your team, you will get exposure to a wide range of clients and property types. For those people who are committed to Touchstone and show real interest, we will support you through a property management qualification such as the NFOPP.
We’re Touchstone as experts in the property sector, we’re trusted by some of the UK’s biggest landlords to manage their portfolios. We combine our experience as a professional property manager with an innovative approach, cutting edge technology, and a flexible, customer-focused workforce. From city centre apartments for young professionals to suburban semis for working families; from central London across the rest of the UK’s towns and cities; from build-to-rent to managing properties in receivership – we manage homes the length and breadth of the UK, across the private rented sector. It’s a diverse client base, but all our clients have one thing in common – they work with us because we’re experts at what we do, with the experience to back it up.
Touchstone is backed by Places for People Group, one of the largest regeneration, development and property management businesses in the UK.
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.