At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

Working hours: 10pm - 7am. 4 nights on, 4 nights off. 

We pride ourselves in delivering first class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001.

The Overnight Customer Service Advisor will provide an excellent customer service to our internal and external customers across the Affordable Housing business during the overnight period. They will act as the main point of contact for customers to report emergency repairs, provide incident management and escalation where required to ensure we continuously exceed service expectations.

This role requires excellent customer service experience and strong communication skills. Applicants should be able to prioritise tasks and the needs of the customers whilst working on own initiative.   

The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.

For more information, please download our job profile available on our website. 

More about you

Do you enjoy making a difference and improving service delivery?  Can you provide high quality professional service to a large customer base? Do you want to work in an environment where customers are at the heart of what you do?  If so, this may be the job for you…

We look to attract individuals that live out our People Promises and everywhere you look at our offices you'll see our values shining through, from the decor to the collaborative layout. 

Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.   

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls