Job Purpose: We are seeking dedicated Community Support Staff to join our team at Beaufort Park (NW9). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.

What Hours/rota will I be working?

Nights - 4 shifts on, 4 shifts off from (7 PM – 7 AM with 1 hour break) – averages at 38.5 hours per week

Main Duties:

• Conduct patrol inspections of buildings, car parks, and external routes.
• Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
• Complete patrol inspection reports and address urgent issues immediately.
• Respond to noise complaints and investigate short-let properties online.
• Maintain cleanliness by picking up large litter during patrols.
• Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
• Answer phone calls and emails professionally.
• Assist Concierge when necessary.
• Remove dogs and stop ball games in podiums, playgrounds, and parks.
• Post letters, notices, updates, fines, and newsletters in communal areas.
• Deal with unauthorized learner drivers on the development.
• Place and remove traffic bollards/cones as instructed.
• Inspect and report stains and damages in communal areas.
• Change bin bags and pick up litter during silent hours.
• Monitor and report non-permitted vehicles in undercroft car parks.
• Reset emergency door/gate release buttons and investigate fire alarms.
• Monitor commercial bin usage/misuse.
• Provide support during events (e.g., Concert in the park).
• Aid and support emergency services when required.

Essential Criteria:

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Professional demeanour and customer service orientation.
• Flexibility to work shifts and respond to urgent issues.
• Competent IT skills with working knowledge of Microsoft office products

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities