One of the UK's largest Property Management companies, Residential Management Group (RMG), invites you to be a crucial part of our Customer Experience team as an Insight Analyst. This role is more than just data – it's about shaping the journey for over 150,000 households across the UK.

Reporting to the User Experience Design Manager, this is a hybrid role, requiring a minimum of 3 days in the Northwich Office.

What is the role?

As an Insight Analyst at RMG, you will be the data wizard who transforms raw data into actionable insights, helping our teams make informed decisions. This role is pivotal in enhancing our customer journey through precise data analysis and innovative reports.

Key Responsibilities

• Power BI Data Reporting and Dashboard Creation: Develop and maintain a variety of reports and interactive dashboards to provide insights into key performance indicators (KPIs) and critical business metrics.
• Data Analysis and Querying: Use Salesforce and other analytical tools to perform in-depth data analysis, derive valuable insights, and answer business queries.
• Business Requirements Gathering: Collaborate with stakeholders to understand their data needs and translate business questions into actionable data analysis.
• Data Quality Assurance: Ensure data accuracy and reliability by conducting thorough data validation and maintaining data integrity in reports and dashboards.
• Data Visualisation and Presentation: Present complex data analysis in a clear and visually appealing manner, making it easy for stakeholders to understand and act upon insights.
• Insights Delivery and Interpretation: Provide actionable insights and recommendations to support business decision-making and strategy development.
• Continuous Improvement: Identify opportunities to optimise and streamline data reporting and analysis processes for enhanced efficiency and effectiveness.
• Collaboration and Communication: Work closely with cross-functional teams, including our Customer Experience team, Business Analysts, Customer Service Team and key business stakeholders, to foster effective collaboration, data-driven decision-making and process improvements.
• Data Governance and Compliance: Adhere to data governance policies and ensure data privacy and security standards are maintained throughout the data analysis process.

Skills, Experience, and Qualifications

Essential:

• 2+ years of experience as an Insight Analyst or a similar role focusing on data reporting, analysis and effecting business change.
• Proficiency in querying databases using Power BI and Excel.
• Experience reporting on Salesforce.
• Solid analytical and problem-solving skills, with the ability to transform data into actionable insights.
• Strong attention to detail, ensuring accuracy and data integrity in reports and dashboards.
• Excellent communication and presentation skills, with the ability to convey complex data analysis in a clear and concise manner.
• A interest in being part of change within a fast paced Customer Experience team.
• Understanding of Project management and delivery methods, and able to represent Data Office activities and needs within project forums.

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What does RMG have to offer you?

• A 37.5-hour working week with a competitive salary.
• 27 days holiday plus all Bank Holidays.
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

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We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.