Hire Controller/Customer Service Advisor


Hire Controller/Customer Service Advisor

  • Location:
    Merstham (RH1)
  • Salary:
    £competitive + benefits
  • Employment Type:
  • Hours per Week:
  • Closing Date:
    15 April 2024

We are The Hire Place UK, part of the Places for People Group; we are looking for a Hire Controller to join our team.

This role is a varied and interesting role which requires involvement in the complete hire process and is an opportunity to be involved in a wide variety of the functions within the hire business.

The primary function of this role will be dealing with customers, and arranging hire and sales of goods and equipment, completing the appropriate paperwork, planning driver routes, dealing with invoice queries, placing orders with suppliers and related tasks, along with many other duties that may be required from time to time.

For more information please download our job profile available on our website.

More about you

Ideally applicants should:

  • Be able to build relationships with customers.
  • Possess an excellent telephone manner.
  • Have good organisational skills and the ability to multitask and prioritise within a busy depot environment.
  • Work well as part of a team.
  • Be able to complete paperwork quickly, neatly, and accurately.
  • Have knowledge of MS Office including Outlook/Word/Excel, as well as basic mathematical ability.
  • Have an attention to detail
  • Possess general practical skills.
  • Be willing to learn and buy in to the company ethos.
  • Have a “Can Do” attitude and be willing to take on any task.

Experience in the hire industry is an advantage but not essential. Support and assistance are provided, and those displaying the necessary ability and commitment will have opportunities to progress.  It is an essential requirement for the role that the successful applicant possesses a driving licence.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

  • Annual bonus
  • Excellent holiday pay and sick pay
  • Pension with matched contributions
  • Training

We are Places for People Developments, we build thousands of well-designed, innovative homes across the UK each year. When we develop new places, we put everything into delivering homes and neighbourhoods that work for the whole community.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with right first time people, customer focused people and can do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.


If you are a recruitment agency please note we operate a PSL and do not take cold calls


Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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Merstham (RH1)
The Transport Depot, Station Road, Merstham, Surrey, United Kingdom, RH1 3ED
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