We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

To provide essential administrative and frontline support for Healthy Communities programmes, including Good Boost, Exercise Referral, and Move Through Menopause. This role ensures efficient referral management, participant onboarding, and customer engagement to maximise programme delivery and community impact.

Key Responsibilities:

• Manage referrals, bookings, and participant onboarding across multiple sites.

• Contact participants promptly to reduce waiting times and improve engagement.

• Support conversion of Pay-As-You-Go users to full membership.

• Coordinate scheduling and communication for programmes including Good Boost, with onboarding every 6 weeks and courses every 8 weeks.

• Maintain accurate records and support reporting requirements.

• Work closely with specialist staff to enable smooth delivery and maximise course occupancy.

• Assist with marketing and outreach activities as needed.

You will be the main point of contact for any internal administration queries. You will answer all queries and advise accordingly as well as archiving records. A large part of your role will be to raise invoices on our systems. You will offer your support to your managers, organising meeting roomsements when necessary.

For more information please download our job profile available on our website.

More about you

As well as being computer literate you must have a high standard of customer service skills. The successful candidate must have proven experience working within a busy office environment with a background of completing administration duties. You must be able to work under pressure as well as the ability to prioritise your workload.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.