At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.      

So, what are you waiting for? Join a community that cares about you!  

More about your role  

As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will be overseeing the Customer Service Managers to ensure a high standard of quality of our new homes, as well as resolution of any new homes snagging and defects within suitable timeframes. 

You will have appropriate ownership and accountability for identifying and developing all culture, process & performance improvements, and efficiencies for the customer, as well as being at the head of a team who will deliver customer interactions across multiple channels including phone, email, social media, and in person.  

For more information, please download our job profile available on our website  

More about you  

We are looking for applications from people who put the Customer at the heart of everything they do, you will be a well-developed leader with a proven ability to develop and motivate teams. This role involves delivering accurate reporting and analysis while ensuring exceptional customer satisfaction and a seamless experience. Ideal candidates are detail-oriented and passionate about enhancing customer interactions. 

You will have a proven track record of accomplishments and target-driven successes in the customer service field, extensive experience of leading operational customer service teams. A strong experience in customer service within a Construction and development industry is key to success in this role and you will understand the wider issues impacting the relevant markets, 

Experience of team management and Customer care is essential within the housing industry.  

Benefits   

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.    

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:    

• Competitive salary, with a salary review yearly   

• Pension with matched contributions up to 7%  

• Excellent holiday package – 36 days annual leave with the option to buy or sell leave  

• Private Medical Insurance 

• Bonus Scheme 

• Company Car/Allowance 

• Training and development  

• Extra perks including huge discounts and offers from shops, cinemas and much more. 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls