At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

So, what are you waiting for? Join a community that cares about you! 

More about the team

The Resource Planning Team is a growing function within Places for People. This is an exciting time to join a developing area of the organisation. 

More about your role 

Reporting to the Head of Resource Planning, you will play a key role in the creation and maintenance of robust capacity plans by business unit, trade and geography that ensure capacity across DLO and contractors is in line with agreed budgets, maintaining the right balance between productivity, spend and customer experience.

On a daily basis, you will partner with stakeholders across Finance, HR and IT to ensure all inputs to customer demand, operational capacity and FTE forecasts / budgets are captured, understood and fed into the overall forecasting process and capacity plans.

This is a brand new role so you will get the chance to shape the role and create value against a challenging backdrop. 

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you 

The ideal candidate will have a proven track record of reporting or forecasting in a Field / Contact Centre Operations Environment. Numeracy skills and a proven track record of working with Excel/ SQL is desired. 

The successful candidate will:

• Have experience reporting or forecasting in a Field / Contact Centre Operations environment,
• Be comfortable working with Excel/ SQL,
• Possess good numeracy skills,
• Excellent stakeholder engagement skills,
• Worked with MS Packages such as MS Office or Teams.

Experience & Skills

The benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.