At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.    

More about your role 

The role is Fixed term or secondment for internals for 12 months

As part of our Early Tenancy Money Advice Team, you will play a key role in supporting our most vulnerable customers by providing a comprehensive service incorporating information, advice, assistance and representation on a wide range of social, welfare and financial issues. You will also support customers to access relevant health, wellbeing and community services through effective signposting and referrals. 

You will deliver a customer focussed money advice service to our customers, providing a bespoke service to our diverse customer base with a view to maximise income, community enhancement and tenancy sustainment. 

Assisting customers and providing advice on a range of topics from money advice and budgeting to promoting digital inclusion, this is a truly customer focussed role, providing empathy and compassion in all situations whilst ensuring the correct information is delivered and understood by our customers. 

The essential criteria for this role is listed below. 

• Extensive knowledge and understanding of welfare benefits, budgeting, current social housing or wider welfare issues  

• In depth knowledge of relevant legislation and welfare reform.  

• Experience of working with customers who may have additional or complex needs, and the ability to maintain professional boundaries while providing a customer focused, impartial and confidential service. 

The role is primarily working from home however you will be required to be an hour away from one of our main offices.  

For more information, please download our job profile available on our website.   

More about you    

We are looking for applications from people who are able provide our customers with complex information in more simplistic ways, excellent customer service skills are an absolute must, as is the ability to adapt your communication style to fit our customers who may have different or complex needs. 

You will have previous experience & understanding of welfare benefits, current social housing and wider welfare issues as well as an up-to-date knowledge of relevant legislation & welfare reform. 

The ideal applicant will have great communication skills which will allow you to build a good rapport with our customers and colleagues.  

The benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.    

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:    

• Competitive salary, with a salary review yearly    

• Pension with matched contributions up to 7%   

• Excellent holiday package – 35 days annual leave with the option to buy or sell leave   

• Cashback plan for healthcare costs – up to £500 saving per year   

• A bonus scheme for all colleagues at 2%   

• Training and development   

• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities