At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.      

So, what are you waiting for? Join a community that cares about you!  

More about your role 

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a  basic DBS check is mandatory for this position.  

For this role you will be required on site in the Inverness and Aberdeenshire area so a driving licence is essential along with the flexibility to be available on site. 

As our Customer Service Manager you will embody our People First approach. In this post, your most important role is to give the best customer service possible across multiple channels including phone, email, social media, live chat and in person.  You will be instrumental in driving sales and customer satisfaction by calmly and confidently addressing customer queries and issues, and supporting sales conversions. 

Whilst overseeing all aspects of the customer experience for the Central & North project, you will also be required to keep ahead of industry developments and apply best practice to any areas of improvement and develop our service procedures, policies and standards. You will be target-driven and motivated to boost our Net Promoter and Customer Satisfaction Scores. 

More about you 

Do you enjoy making a difference and improving service delivery?  Can you provide high quality professional service to a large customer base? Do you want to work in an environment where customers are at the heart of what you do?  If so, this may be the job for you… 

It is essential that you have experience within a similar role with knowledge of the development/house builder market. Logging and identifying defects in properties is a major technical skill needed for this role, therefore we are also open to candidates from an Assistant Site Manager/Site Manager background as well as Customer Service Managers. 

Benefits   

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.    

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:     

• Competitive salary, reviewed annually 
• Pension with matched contributions up to 7%  
• Excellent holiday package – 36 days annual leave with the option to buy or sell leave  
• Cashback plan for healthcare costs – up to £500 saving per year  
• A Colleague Bonus Scheme  
• Training and development  
• Extra perks including huge discounts and offers from shops, cinemas and much more.   

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.