At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

So, what are you waiting for? Join a Community that cares about you!  

This is a hybrid based role with a minimum of two days in the an office, with a further mix of working from our sites or home based. We are currently based in Eastleigh,  however we are due an office move in November 2025.  

More about your role  

As our Customer Service Co-OrdinatorCo-Ordinator, you will support our customers throughout their end-to-end journey using a variety of different communication channels including email, telephone and face to face visits.  webchat. You will investigate the customers issues and escalate any complaints to ensure we are providing the best possible outcome for them.  

For more information, please download our job profile available on our website.  

More about you  

To be successful for this role you will have excellent customer service skills with a strong customer focused approach and an ability to keep customers engaged, with experience in escalating customer complaints and taking control of challenging situations whilst remaining calm and professional. A knowledge of the new build/construction iIndustry and/or dealing with aftercare/new build warranty defects would be essential. an advantage.  

You will have excellent written and verbal communication skills and use these skills to build relationships with a variety of customers of all different backgrounds.  

For this role Customer Service is essential. A driving licence with your own car will also be preferred as visits to new build development sites is a part of this role. 

 Essential Car User Allowance included.  Experience working within housing/property development/construction or repairs would be essential. 

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.  

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:  

• Competitive salary, with a salary review yearly  

• Pension with matched contributions up to 7%  

• Excellent holiday package – 35 days annual leave with the option to buy or sell leave (including bank holidays)  

• Cashback plan for healthcare costs – up to £500 saving per year  

• A bonus scheme for all colleagues at 5%  

• Training and development  

• Extra perks including huge discounts and offers from shops, cinemas and much more.  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls