Job Description


Customer Service Assistant

  • Location:
    Egham (TW20)
  • Salary:
    £19,000 FTE + Benefits
  • Employment Type:
  • Hours per Week:
  • Closing Date:
    23 June 2021

We are Derwent FM, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone. 

How do we do all this? By surrounding ourselves with friendly people, can-do people and supportive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.

More about your role

The Customer Service Advisor role will be the first point of contact for customer enquiries and providing appropriate advice and information.  The post holder will be involved in consulting customers to find ways to meet their needs. The role will require communicating effectively with customers whether face to face, via the telephone or in writing.

You will be responsible for a range of administrative tasks such as compilation of letters and emails; ensuring customer data is accurate and secure. An energetic and sales minded individual capable of working on their own and also within a team is essential to fulfil this role

Please download the attached JD for a full list of duties.

More about you

To be successful in this role you will have excellent customer service skills and be a ‘people person' You will feel comfortable taking calls from customers and will handle calls in a personable and emphatic way

You will be self-motivated and able to work with minimum guidance and will have a flexible approach to work

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business. 

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.


What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

Close map
Egham (TW20)
Parish Hall, Church Road, Egham, England , TW20 9HZ
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