At Residential Management Group (RMG), we're committed to delivering a high‑quality service to our customers and creating a supportive, inclusive workplace for our people. We're now looking for a Customer Service Advisor to join our Customer Service Centre and play a key role in supporting our residential portfolio.

As a Customer Service Advisor, you'll be the first point of contact for our customers, handling a wide range of enquiries by phone and email. You'll ensure queries are resolved accurately and within agreed service levels, escalating to senior or specialist colleagues where appropriate to achieve the best possible outcome for the customer.

You'll also have opportunities to build your knowledge of our portfolio through regular collaboration with colleagues and occasional site visits, helping to strengthen relationships and improve service delivery.

Where will I be working?

Monday to Friday 9 - 5:30 (1 hour lunch) 37.5 hours per week. The role will be full time based at our offices in Victoria SW1P 2AF

What you'll be doing

• Managing customer enquiries via phone and email, ensuring cases are handled efficiently and within SLA
• Aiming for first‑call resolution, referring matters to senior or specialist teams when required
• Accurately recording all customer interactions and updating systems to maintain data integrity
• Developing a strong understanding of RMG's services, products, and internal systems
• Maintaining awareness of relevant regulatory and legal requirements and supporting compliance
• Supporting colleagues by sharing knowledge and offering guidance where appropriate
• Identifying and reporting risks or incidents in line with RMG's risk management framework

What we're looking for

• Experience in a customer‑focused role, ideally within a contact centre or service environment
• Strong communication skills, both written and verbal
• The ability to manage multiple enquiries while maintaining accuracy and attention to detail
• Confidence using IT systems and a willingness to learn new tools and processes
• A collaborative approach and a commitment to delivering excellent customer service

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free fruit, snack and ice cream daily
• Paid quarterly team function for all staff
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. 

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities