At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience. 

More about your role:

The Customer Service Advisor role will be the first point of contact for customer enquiries and providing appropriate advice and information. The post holder will be involved in consulting customers to find ways to meet their needs. The role will require communicating effectively with customers whether face to face, via the telephone or in writing. As a Customer Service Centre Advisor, you will be the students' point of contact to process student bookings, payments, and to address any welfare concerns that may arise.

This role is based on site 5 days a week at Hyndland House, 10 Keith Street, Glasgow, G11 6QQ working 40 hours.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.  

For more information, please download our job profile available on our website.

 More about you:

The successful candidate will have a background within customer service. Experience with IT packages such as MS Word, Excel as well as social media channels such as Facebook is desired. 

The successful candidate will have:

• Customer service experience,
• Previously worked with social media platforms such as Instagram and Facebook,
• Excellent communication skills.

The benefits:

We are a large, diverse, and ambitious business, offering job security and all the challenges you could wish for. Here, people can flourish, thrive, better themselves, and work in fantastic communities with inspirational colleagues and customers. We like to invest in our people; therefore, the successful job holders will have the opportunity to undergo training within the company, including the opportunity to enroll in apprenticeship courses.

• Cashback plan for healthcare costs – up to £500 saving per year  
• A bonus scheme for all colleague
• Pension with matched contributions
• Excellent holiday pay
• Training
• Extra perks including huge discounts and offers from shops, cinemas, and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.