Residential Management Group is a large, established, market leading property management company and is growing and its 24/7 Customer Service Centre has exciting opportunity for permanent Night Shift Customer Centre Advisor, based in Northwich.

What hours will I be working?

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. You'll be working 3 nights on / 3 nights off working between 8pm and 8am incl Saturdays & Sundays.

For your fully comprehensive induction (approximately 4 weeks), you will be working 8 hour DAYS. You will have a dedicated ‘buddy' to support you during your training, and when you're fully confident/competent, you'll move to your Out of Hours shifts and your buddy will join you initially, to support you in your new role.

Upon completion of your training, you'll be working an 8 hour NIGHT shift between 8pm and 8am.

You must be fluent in both written and spoken English, to be considered for this exciting opportunity!

What will I be doing?

• Working your 8 hour shift been 8pm to 8am, you will be receiving calls from customers, some of which are likely to be emergency in nature – therefore, you'll need to be able to support with the situation professionally, calmly and confidently.
• Ensure all contact with customers is accurately recorded on their computer-based record.
• Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action.
• When not taking customer calls, through the night you'll be responding to existing outstanding customer queries relating to their properties and accounts, via email - therefore we're looking for strong administrative skills too.

What skills and experience will I need?

• Solid admin experience
• The ability to remain calm and professional in emergency situations
• Excellent listening and communication skills, both written and verbal
• Working knowledge of Outlook, Excel and Word
• Able to carry out instructions quickly and accurately
• Good organisational skills with the ability to work to deadlines

What do we have to offer you?

• 27 days annual leave plus never work your Birthday!
• Free onsite parking
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases, free or discounted gym memberships and take advantage of many exclusive offers!
• A comprehensive induction / training period with dedicated ‘Buddy' and Team Leader support

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.