We are Touchstone, we manage a portfolio of properties on behalf of the UK's biggest landlords across the UK. 

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with supportive people, friendly people and can-do people. Our people live and breathe our SPIRIT values; we are the place for spirited people. 

More about your role

You will join our Lettings and Management team, who deliver an excellent customer focussed service to our residents who currently live in our properties or those who are looking to make the move with us! You will assist our residents with reference checks, right to rent checks as well as move in paperwork all the way through to assisting with move outs.

You will provide first line support to all our customers – tenants, clients and other external parties, whilst working closely with our internal teams, ensuring all issues are resolved quickly and effectively.

This role has been evaluated to suit a 'hybrid' working pattern whereby there will be the opportunity to work from home for some days each week if preferred

More about you

Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage workload priorities and enjoy variety in your work. 

Experience working within an office based customer service role is preferred, if you are someone who enjoys delivering great customer service and working within a customer focused environment you might be the ideal candidate for the role.  

Much of your role is dependent on developing positive working relationships, and will be phone based, so we require someone who has excellent verbal and written communication skills. Your ability to negotiate and logical solve problems is essential.

The Benefits 

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.  

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: 

• Excellent 33 days holiday (incl bank hols) and sick pay 
• Pension with matched contributions 
• Training 
• Extra perks including huge discounts and offers from shops, cinemas and much more. 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls