At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

More about the team

Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. 

This role will be overseeing the credit control administration within the portfolio, ensuring the highest level of service to both internal and external clients. 

Our services to our clients and our customers will always be highly responsive and efficient and our overall aim is to achieve excellent financial and operational portfolio performance for them. The post-holder must maintain good contacts within the Group and internal departments and share information to assist in the provision of an effective and high quality service.

More about your role 

This role in key in ensuring that rental collection is maximised across all client portfolios within the business. You will ensure that SLAs are met and statutory and contractual requirements are dealt with effectively and efficiently.

More about you 

You will play a key role in ensuring that the maximum amount of rental income is collected each month for our client properties. You will work closely with Property Managers and Administrators to maintain a high level of performance – both at a team and personal level.

As well as delivering effective solutions to clients, customers and other teams, you will work closely with the Housing Benefits Department regarding the housing benefits programme.

We will expect you to develop your knowledge of procedures, compliance and legislation and contracts to a high standard.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.  

Experience & Skills

• Experience in an administration role (if you have worked in a Credit Control role that is preferred but not essential)
• Strong attention to detail,
• Excellent communication skills,
• Strong stakeholder engagement.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls