At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

Important Notice: The earliest start date for this position is 7th April. We appreciate your understanding and look forward to welcoming the right candidate to our team. 

More about your role   

You will be responsible for liaising with both internal and external customers on the phone and via email in order to ensure that service delivery is efficient and achieved continuously. 

In addition to ensuring a customer focussed approach is adopted, you will action all necessary documents in line with SLAs. Financial reporting is a key aspect of the role as is maintaining accuracy in the databases.   

You will support customer complaints and ensure that we are compliant with the relevant regulation. 

For more information, please download our job profile available on our website.   

More about you   

The ideal candidate will have excellent communication skills and be comfortable liaising with stakeholders at different levels of an organisation. Being able to utilise IT packages such as MS Teams and Outlook are important along with the ability to multitask and manage your time effectively. 

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.    

Experience & Skills  

• Excellent communication skills, 

• IT Literate in particular Teams, Excel and Outlook, 

• An understanding of property maintenance, 

• Housing knowledge, 

• The willingness to work towards qualification. 

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. 

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 

• Competitive salary, with a salary review yearly 

• Pension with matched contributions up to 7% 

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave 

• Cashback plan for healthcare costs – up to £500 saving per year 

• A bonus scheme for all colleagues at 2% 

• Training and development 

• Extra perks including huge discounts and offers from shops, cinemas and much more 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls