At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone who does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

About the Hostel 

Stonebridge Park is a 27 bed Hostel funded by the council to provide support to vulnerable men over the age of 22 with a history of rough sleeping or at risk of rough sleeping. They present with a multitude of support needs. The hostel is staffed 24/7, made up of day staff and night staff, an administrator. Assistant manager and a Services manager 

More about your role 

Reporting to the Assistant Services Manager, the Complex Needs Support Worker will play a key role in the delivery of effective and quality services to customers and stakeholders in line with contractual and legal requirements.  
 
As well as ensuring our customers receive high quality guidance and support, you will have a case load of 5/6 customers and you will ensure the accurate recording of information and safeguarding of all customers on a daily basis. 

This role operates a rolling rota with 3 x 12-hour shifts. In addition, you will work 1 weekend in 5. This is under review currently 

More about you 

You will have a customer focussed approach and contribute to the assessment of new customers. This will include explaining tenancy conditions, support service available , rent payment arrangements and any scheme policies and procedures.  
 
In addition to complying with data protection legislation, you will escalate incidents that may arise. Handling of calls from stakeholders (both internal and external) and ensuring administration is up to date is also an integral part of the role. 

We will expect you to act as a representative for the Service and build strong relationships with multi-disciplinary organisations in the area. 

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an enhanced DBS check is mandatory for this position.  

Experience & Skills

- Previous experience in a similar role 

- Strong communication and written skills 

Good grasp of computers and use of systems 

- Confidence, resilience, and a positive work ethic 

- Able to demonstrate trustworthiness, reliability, and the ability to cultivate supportive relationships 

- Collaborative mindset with team members and demonstrates a Can Do attitude and approach with all. 

- Proactive and forward-thinking approach to deliver exceptional service 

- Committed to enhancing the quality of life for those requiring our support

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• 35 days holiday
• Excellent sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls