Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a Client Support Administrator to join our busy administration team, providing essential support to both internal and external areas of the business.

Where will I be working?

Working at our offices in Northwich, CW9 7LN

What are the working hours?

20 hours per week which are flexibly worked across Monday, Thursday and Friday

What you'll be doing:

• Processing Refunds: Accurately handle service charge and overpayment refunds, ensuring compliance with internal controls and deadlines.
• Investigating Payments: Locate and reconcile missing payments, working closely with finance teams and external stakeholders to resolve discrepancies.
• Managing Requests: Respond to Major Works/Section 20 requests from property managers, ensuring all documentation is complete and responses are timely.
• Venue Booking: Coordinate and book venues for AGMs, EGMs, and resident meetings, ensuring all logistical needs are met.
• Mass Communication: Prepare and send mail merges to occupiers and owners, ensuring accuracy and compliance with communication standards.
• Keys & Fobs Management: Issue, receive, and track keys across the North region, maintaining up-to-date records for security and accountability.
• Customer Service: Deliver clear, timely communication to customers, taking ownership of interactions and going the extra mile to resolve issues.
• Over 60's Call System: Manage and monitor our over 60's call system, ensuring all emergency contact details are current for Appello's call system.

What we're looking for:

Essential:

• Strong administrator with experience in an office-based administration function
• Demonstrate experience in handing customer queries in multi-channel function.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (especially Excel and Word for mail merges.
• Effective time management and organisational skills

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays (pro ratad for part time employees)
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)  
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.