Assistant Customer Service Manager (Assistant Placemaker Manager)

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Assistant Customer Service Manager (Assistant Placemaker Manager)

  • Location:
    Horsham (RH12)
  • Salary:
    £23,335.20
  • Employment Type:
    Permanent
  • Hours per Week:
    36
  • Grade:
    6
  • Closing Date:
    30 September 2024
Reporting Group:
  • Leisure - Operations

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We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

As Assistant Placemaker Manager you will deputise for the Placemaking manager, you will need to co-ordinate Catering & Retail operations to maximise sales and profitability. This will include, but not limited to, stock orders, stock takes, sales audits, vending, delivering promotional activity and leading and managing employees in the catering team.

You will ensure the team responds to all product enquiries from prospective and current members, and will motive your team to create opportunities by being proactive and productive, allowing you to deliver the teams agreed KPIs.

For more information please download our job profile available on our website

More about you

You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.

Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

  • We align with the Real Living Wage foundation
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • A bonus scheme for all colleagues at 2%
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox

 

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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Location
Horsham (RH12)
Hurst Road, Horsham, West Sussex, England, RH12 2DW
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