At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience.

More about your role

Reporting to the General Manager, the Administrative Assistant will be responsible for supporting the customer/ client interface and management for all administration duties for DfM. As well as providing support to the Hard and Soft Services department you will also ensure the coordination of proactive communications as well as compliance with GDPR legislation. 

You will oversee ay compliments / complaints that may arise and log any issues that may arise. 

This role is for 40 hours a week and you may be asked to cover weekends on occasion.

For more information, please download our job profile available on our website.  

More about you

The ideal applicant for this role will have worked in a similar role or worked within a customer focused industry, however this is not essential.

You will have great customer service skills which will allow you to provide exceptional customer service and turn any negative situation which may arise into a positive one.

You will be experienced in communicating with stakeholders in a professional manor and demonstrate the skills required which allow you to build a great rapport.

The successful candidate will have:

• Experience in a Customer Facing role.
• Good IT skills (Outlook and Teams),
• Strong stakeholder management skills,
• Good time management.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.  

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We like to invest in our people; therefore, the successful job holders will have the opportunity to go undergo training within the company including the opportunity to enrol on apprenticeship courses.

• Pension with matched contributions
• Excellent holiday pay and sick pay
• Training

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls