At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.  

So, what are you waiting for? Join a community that cares about you!  

More about your role

Touchstone, who are part of the Places for People group, are searching for an individual who cares about ensuring our communities are thriving. We are seeking a Retirement Community Manager to oversee the day to day operations of our retirement 55+ community.

As part of your role you will offer a high level of customer service to our residents, responsible for solving and answering residents queries and complaints, reporting maintenance issues and ensuring quick resolution and carrying out compliance checks.

To be considered for this role you are required to meet the below essential criteria.

• Excellent communication skills
• Experience in a customer facing role
• Good organisational skills

More about you

Are you compassionate, organised and care about others? If so, we may have the perfect role for you.

The ideal candidate will want to ensure our communities and homes are maintained to a high standard, have a passion for customer service and be able to communicate with a range of customers aged 55+, who are living independently but have their own individual needs.

Benefits  

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors 

• Flexible working 

• Up to 2% annual bonus for all employees 

• An opportunity to purchase additional annual leave 

• Lots of opportunity to access ongoing personal learning and development 

• Access to our Company Pension scheme 

• Cashback plan for healthcare costs – up to £500 saving per year 

• Discounts of up to 50% on activities, centre shop and cafes 

• Extra perks including huge discounts and offers from shops, cinemas and much more. 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk 

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls