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Telephone interviews

These interviews are usually held either with one of our internal recruiters or the hiring manager before face to face interviews.

They will have seen your CV and want to explore certain skills or experience required for the role. Have a copy of your CV whilst you’re on the phone and remember to highlight your skills.

Although more informal than face to face interview, it is worth doing your research on us. Have a look at our website and make sure you have read through the job profile.

Other telephone interview tips:

  • make sure you are available 15 minutes before call is due

  • try to be in a place with good reception

  • have a glass of water to hand and enunciate

  • remember to breathe.

Face to face

This is the most common interview style at Places for People. They usually last around an hour and centre on competency based questions. These interviews test your skill set, with past behaviours and actions used as an indicator of future performance.

Candidates who do well in competency interviews often use the STAR method to answer. STAR stands for situation, task, action and result.

  • Situation: Set the scheme and provide context that links back the original question.

  • Task: Explain to the interviewer what you did as an individual. Explain your exact role.

  • Action: Highlight how you responded to the situation. You need to focus on your own specific actions instead of attributing them to the team. You are highlighting how your skills match what they are looking for.

  • Result: This should ideally be a positive resolution to a situation. For example: your action led to an increase in productivity, a more streamlined process or higher customer satisfaction.

Our face to face interviews use a combination of technical and behavioural questions. These behaviours are often linked to our SPIRIT values.

You will need to bring certain documents with you. We will always ask for proof of right to work in the UK. This could be an EU resident passport, long birth certificate and proof of national insurance. A full list is available on the website.

Assessment centres

These are used by our customer service centre to compare the performance of candidates in a range of situations.

These usually last from half a day to a full day and will see you doing a range of activities such as:

  • group work

  • in-tray exercise

  • problem solving

  • a short competency based interview.

Our top assessment centre tip is to be yourself and relax to let your personality be seen to the assessors.

They’re more likely to see how you will fit with the team and warm to you.

Got a question

Our friendly team are more than happy to answer any questions you may have throughout the recruitment process.

You can contact them Monday to Friday 9am to 5pm.

T: 01772 666555



Applying for a new role with Places for People is quick and easy.

  1. Answer a few short questions, complete a supporting statement and upload your CV.

  2. Once you’ve submitted your application the recruitment team will email you.

    We are keen to keep the lines of communication open with our candidates. Application information is accessible at any time of the day. You can log onto our recruitment portal and view the progress of your application.

  3. We endeavour to contact applicants within a week after the job vacancy has expired. This is to either invite you to an interview stage or inform you that your application has been unsuccessful.

  4. We will send you an email where you can select your own interview slot and book yourself in. This is so you can select the time you want, that fits with your availability.

  5. Once booked, we send a confirmation email. This includes the time, date, location and any extra information that you may need.

  6. We will send you reminders before your interview takes place. If you do have any questions please contact us.

  7. Within 48 hours of the interview, the recruitment team will let you know the outcome.

Good luck!